To Troubleshoot:
- Log in to your account at Proactor.ai.
- Go to your Settings Page.
- Click on Billing.
- Check your Billing History for an invoice to confirm whether the payment was processed. If there’s no invoice, the payment was not successful.
- If the payment failed, try the following:
- Check if your payment method has sufficient funds.
- Ensure your payment card details are entered correctly.
- Verify if your card has expired or has any restrictions.
- If you’re still experiencing issues, try a different payment method or contact your bank for assistance.
Note: If the payment was successful but your subscription still isn’t showing, follow the troubleshooting steps for My Paid Subscription Is Not Showing.